{"id":"e1","conversation_id":"conv-ord-7001-a","from":"customer-a@example.com","subject":"order ORD-7001 status","body":"Hi, can you tell me the status of order ORD-7001?","at":1}
{"id":"e2","conversation_id":"conv-ord-7001-b","from":"customer-b@example.com","subject":"order ORD-7001 status","body":"Hello, I would like an update on order ORD-7001.","at":2}